**Shipping delays are common right now, so please allow extra time for your package to deliver. US customers can locate your tracking information in your Splendies tracking email. This tracking information is the most up-to-date information available to us. If your package indicates that it has been delayed, please be patient, as your local Postal Service will deliver it to you.
Looking for information about your FIRST package? Please find more information here.
Are you a Canadian customer? You can find more information about Canadian shipping here.
Splendies ships renewing monthly packages approximately 2-3 times a month. Your actual ship date will depend on when your account renews.
Splendies initially bills on the 11th each month and the first batch of shipments start shipping on or around the 19th (depending on weekends and holidays). If your account renews a little late, don't worry, you'll still get your Splendies! Your package will just ship out with the second or third batch of shipments depending on what date your payment is processed. Each month, we bill through the 7th of the following month or until inventory runs out, whichever occurs first. If your account renews at the end of the month/beginning of the next month, your package will ship with the last batch of shipments for the month.
You'll receive an email with your tracking information once your Splendies ships out. If you aren't able to locate the email please check your spam folder and allow all emails from team@splendies.com to go directly into your inbox.
You can always set up status alerts with USPS once you receive your tracking number to know exactly where your Splendies are at all times. You can even get a text notification when they deliver! If you have any questions you can reach us at team@splendies.com.
It usually takes about 5 to 7 days for your package to arrive domestically. Please allow extra time for International shipments.