We're really sorry that you did not receive your Splendies, most of the time the issue can be resolved by following the information in your Welcome Message and Tracking Email.
First of all, we must be notified of any missed delivery within 30 days of shipment. We can only go back 30 days. That way if there's an issue with your shipments it can be corrected right away so it doesn't affect any future months of your subscription.
If the package is being returned to us due to incorrect address we'll need to wait until the package gets back to us before we can do a reshipment.
Please use the Contact Us Page using the subject, "Where is My Order?" Be sure to include your order date and any other relevant information so we can help resolve the issue.