We're sorry that you didn't receive your Splendies, but don't worry, most of the time the issue can be resolved by following the information in your Welcome Message and Tracking Email.

First, we must be notified of any missed delivery within 30 days of the shipment date for it to be eligible for any reshipment. We can only go back 30 days. That way if there's an issue with your shipments it can be corrected right away so it doesn't affect any future months of your subscription.

Many times the postal carrier will prematurely mark a package, we see it happen all the time. Don't worry. They usually self correct and are delivered within 5 business days. If after this time you still haven't received your package please contact our Customer Service team and we'll go through some questions to try and locate your package.

If the package is being returned to us due to incorrect address we'll need to wait until the package gets back to us before we can do a reshipment.

Please use the Contact Us Page using the subject, "Where is My Order?" Be sure to include your order date and any other relevant information so we can help resolve the issue.