Covid19 UPDATE 7/23/2020
Due to the severity of the Covid-19 pandemic Canada Post has experienced significant delays in delivering your Splendies to you. Currently we're seeing major backups at the border with delivery times averaging anywhere between 4-8 weeks. Starting 8/1/2020 Splendies will ship packages into Canada using a new option through DHL International Services. This new method will not only be faster (we anticipate as fast as 1 week up to 4 week delivery time) but will also provide you with door to door tracking so that you can track your package directly to your home or office. A shipping fee of $8USD will be applied to new subscription orders starting August 1st and will automatically be added onto future renewals starting August 1st. Prepaid accounts will be accessed the shipping fee at the time of billing each month on the 11th. We will not be able to ship your package until the shipping fee is charged.
If you’d rather not pay the $8 fee you can skip that month's selection by logging into your account and choosing the "Skip a Month" option. Here are the instructions on how to skip a month of Splendies. The deadline to skip each month is 11:59:59 PST on the 7th of each month. If we don’t hear from you before this time, your Splendies will be billed and shipped for the month with the fee applied.
The shipping fee to Canada is temporary. We anticipate going back to the free option once we're confident that Canada Post can deliver packages in a more timely manner. The experience that we provide to our members is our utmost priority and this temporary change will allow us to provide a continued great experience. For more information please see our blog post here.